At ActivTrades PLC, we aim to always treat all our customer fairly. Our customers will be provided with clear information about our products and service and kept appropriately informed before, during and after the point of sale. We will ensure our level of product and service performance will meet the expectations of our clients as far as reasonably possible. We will also ensure that there is no barrier for customers to express their requests, concerns and complaints and we will endeavour to be responsive to them.

ActivTrades PLC holds all client funds in segregated bank accounts. All client funds are subject to the Client Money Rules of the FSA. Further to these safeguards, clients of ActivTrades PLC are also protected under the Financial Services Compensation Scheme up to a maximum value of £50,000.

ActivTrades PLC has a robust and regularly reviewed Internal Capital Adequacy Assessment Process (ICAAP). Our regulator, The Financial Services Authority, has strongly endorsed the recommendations of the Basel II accord. This includes the strictly maintained minimum capital requirement of 8% for any net foreign exchange exposure. Historically, ActivTrades PLC has maintained capital and reserves at a level far greater than has been prescribed by our regulator. The Company regards this as the key measure of our security.

If you have any reason to feel dissatisfied with any aspect of our service please, in the first instance, contact our Sales and Support Team.
If our Sales and Support Team are unable to resolve the matter you may refer it as a complaint to our Compliance Department.
If you do not feel your complaint has been resolved satisfactorily by the Compliance Department, you are able to refer your complaint to the Financial Ombudsman Service.